Sometimes I feel preachy when advising people to carbon-copy (CC) emails. Lots of good email etiquette advises to avoid using “reply all” with emails. I think the matter is a bit more nuanced. Thinking of the perspective of a small team…
- The more eyes that see discussions about work decision history, rationale, and possibility the better. Also, anything I write is my perspective which other coworkers might disagree with or challenge. Including the group allows everyone to be on the same page and have the information necessary to do so. Unless the email is of a personal nature, any email about a project should include the group.
- I may be tied up with other things or even gone. Including the whole team makes them aware of what is going on such that one does not need to track down as many messages to bring others up to speed. They will have a general idea of what is going on and enough to get quickly up to speed.
- Supervisors see what employees are working on, what help they may need, or directions they are pursuing.
- Keeping conversations in one-on-one conversations can lead to situations where one unexpectedly goes too far down an unwanted path when other could have advised on a better one. Those outside the group like to email a specific individual directly about things. That individual CC’ing the group in replies ensured others are aware of what is asked or wanted.
Admittedly I do often brazenly initiate one-on-one side conversations from group ones. “My hypocrisy knows no bounds.” – Doc Holliday, Tombstone.
From Carbon-Copy Evangelist published June 15, 2016 at 07:33AM.